Refund policy

I really want to make sure you're completely happy with your purchase! Whatever the issue, just email me at juho@alluringarctic.com and we'll work it out. Having said that, if you are not satisfied with the print, please also check the "official" refund and exchange policy below.

Refunds & Exchanges

I don't carry any prints in stock and your product gets custom-printed individually for you. Therefore items can only be refunded or exchanged due to a product defect, such as an error in the print itself, or damage caused by shipping.

But once again, I want to make sure you're satisfied, so if you have any concerns about the print, please email me at juho@alluringarctic.com and I will do my best to make it right!

Refund & Exchange Process

The item has to be returned in order get an exchange/refund.

In order to initiate the refund/exchange process, please email me at juho@alluringarctic.com. I will provide you with instructions on where to send your return.

Please don't send the item back to the manufacturer.

Once I receive and check your returned item, I'll send you an email to confirm its receipt and notify you about the approval or rejection of your refund/exchange.

If approved, you can get a refund or an exchange for the same product. If you choose the refund, it will be processed and applied to your original payment method within 14 days. In both of these cases, all your shipping fees will also be covered.

Return Window

You must initiate the refund & exchange process within 14 days of receiving the order.